# Privacy Policy

BetterBugs Privacy Policy

### Privacy Policy for BetterBugs

Effective Date: 16th August 2023  
Last Updated: 30th July 2025

Thank you for using the BetterBugs application. This privacy policy outlines how we collect, use, store, share, and protect your personal data when you use our platform. It also explains your rights under the General Data Protection Regulation (GDPR).

### 1. Who we are

BetterBugs is a platform that enables you to capture software bugs with rich contextual data to help developers debug and troubleshoot issues effectively.

If you have any questions about how we use your data, please reach out to:

- Contact Email: [support@betterbugs.io](mailto:support@betterbugs.io)  
- Data Protection Officer (DPO): You may contact our DPO via the same email above.

### 2. Information we collect

We collect the following categories of data with your explicit consent when using the BetterBugs application:

Captured Data

- Screenshots and videos of your browser and interactions.
- Network logs (requests and responses) for debugging.
- Console logs (errors, warnings, events).
- System information (browser, OS, device).
- Audio/Video recordings — if you give permission.

Cookies

- Authentication: for secure login sessions.
- Session diagnostics: for bug report context.
- "Clear Cookies & Cache": temporary data collection to support this feature.

Opt-out Option: You may disable cookie collection via browser settings or in-app preferences.

### 3. Legal basis for processing (GDPR Art. 6)

Here's a list of "Processing Activities" performed by BetterBugs along with the "Legal Basis" for each:

- Capturing session data: [Legal Basis: Consent]
- Responding to support requests: [Legal Basis: Legitimate interest]
- Improving product via anonymized data: [Legal Basis: Legitimate interest]
- User account management and access control: [Legal Basis: Contractual necessity]

### 4. How we use your data

We use your data for the following purposes:

- Bug identification and resolution
- Technical support and customer service
- Product development and performance improvements
- Compliance with legal obligations

We never sell your personal data.

### 5. Data retention

We retain your personal data only for as long as necessary. Here's a quick overview of the data retention period for various data types stored by BetterBugs:

- Session data: [Retention period: 2 years from capture unless deleted earlier]
- Audio/video recordings: [Retention period: 2 years or until support request is closed]
- Account-related data: [Retention period: As long as your account is active or required by law]

Upon withdrawal of consent, your data will be promptly deleted.

### 6. Data storage and security

We implement technical and organizational measures to secure your data:

- Encryption at rest [AES-256]
- Encryption in transit [TLS (HTTPS)]
- Local browser storage (temporary)
- SOC 2 Type II compliance
- Quarterly vulnerability assessments
- Annual security audits

### 7. International data transfers

Some data may be stored or processed outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

- Standard Contractual Clauses (SCCs)
- Vendor agreements that guarantee adequate protection

### 8. Subprocessors and Third-parties

We may use trusted third-party services to support our operations (e.g., hosting, analytics, email delivery). A current list of subprocessors is available at:

[https://trust.betterbugs.io](https://trust.betterbugs.io/)

Each subprocessors' access is strictly limited to the purposes described above.

### 9. Data sharing by you

When you choose to share bug sessions via a generated link, access is restricted to those who have the unique link. We use cryptographic methods to secure shared links, but you are responsible for how and with whom the link is shared.

### 10. Your rights under GDPR

You have the following rights regarding your personal data:

- Right of access: Request a copy of your data
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request deletion of your data
- Right to restrict processing: Limit how your data is used
- Right to data portability: Receive your data in a machine-readable format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Withdraw consent at any time without affecting prior processing
- Right to lodge a complaint: File a complaint with your local data protection authority

To exercise your rights, contact: [support@betterbugs.io](mailto:support@betterbugs.io)

### 11. Changes to this privacy policy

We may update this Privacy Policy periodically. If we make significant changes, we'll notify you via email or through the app. Please check this page for the latest version.

Effective Date: 16 August 2023  
Last Updated: 30 July 2025

### 12. Contact us

For privacy concerns, data requests, or questions, contact us at:

[support@betterbugs.io](mailto:support@betterbugs.io)