# Cancellations & Refunds

Cancellation & refund policies for BetterBugs paid plans

BetterBugs.io is committed to providing the best possible experience while you use our services. If you're considering canceling your subscription, please review the following guidelines for our cancellations and refund policies.

### Cancellations

BetterBugs.io comes with two pricing plans: Team, and Enterprise.

- We offer monthly and yearly subscriptions for the Team (with 10-day free trial) plan.
- The Enterprise plan comes with custom pricing.

For the Team plan, there's no minimum contract period, so you can cancel anytime. If you cancel your monthly or yearly plan, you'll not be charged from the next billing cycle.

However, you can keep using the features of the plan you're subscribed to (Team) until the next billing cycle. After that, you'll be downgraded to the BetterBugs.io free tier.

If you've canceled your paid plan and wish to reinstate it, simply click the "Keep my subscription" button from your BetterBugs.io account's Workspace Settings > Billing tab.

For Enterprise plan cancellation policies, please contact our support team at [support@betterbugs.io](mailto:support@betterbugs.io) to schedule a call and discuss the terms accordingly.

### Refunds

There is NO refund policy for the subscription itself.

However, for the Team plan with extra seats purchased, you can reduce your subscription without incurring charges for unused seats (starting from the next billing cycle). Simply pay for the desired number of seats.

For example, if you initially purchased 10 additional seats for a paid plan but later decided to reduce it to 5, you'll maintain access to all 10 seats until the end of your current billing cycle. Then, you'll only be billed for the 5 seats you wish to retain.

If you have any questions or queries, please contact us at [support@betterbugs.io](mailto:support@betterbugs.io). We're here to help!

### Changes to cancellation & refund policies

These policies are subject to change based on our services and business needs. We'll update this page if anything changes. Please visit periodically to stay informed about any updates to our cancellation and refund policies.